Refund policy

Return & Refund Policy Last updated: August 9, 2026 We want you to be happy with your order. Because we sell shapewear and personal care products, some items cannot be returned once they have been worn or opened. Please read this policy before you buy. By placing an order you agree to these terms. 1. RETURN WINDOW You have 14 days from the delivery date to request a return. Requests made after 14 days cannot be accepted. 2. CONDITION REQUIRED Returned items must be unworn, unwashed and free of odor, marks, makeup and pet hair, with all tags attached, the hygiene liner in place, and in the original packaging. 3. SHAPEWEAR AND INTIMATE APPAREL For health and hygiene reasons we cannot accept any shapewear, waist trainer, corset or brief that has been worn against the skin, washed, or that has had the hygiene liner removed. Please try items on over your own underwear. 4. SKINCARE, MASKS AND CREAMS Sheet masks, creams and any sealed personal care product are final sale once the seal is broken or the packaging is opened. Unopened and sealed items may be returned under sections 1 and 2. 5. RETURN SHIPPING Return shipping is paid by the customer and is not refundable. Original shipping charges are not refunded. We recommend a tracked service: we cannot refund a return we do not receive. 6. DAMAGED, DEFECTIVE OR INCORRECT ITEMS This one is on us. Email us within 7 days of delivery with your order number and clear photos of the item and the packaging. We will send a replacement or issue a full refund, and you will not be asked to pay return shipping. 7. HOW TO START A RETURN Email vendaspbonline@gmail.com with your order number and the reason for the return. We reply within 1 business day with instructions and a return address. Items sent back without prior authorization cannot be accepted or refunded. 8. REFUNDS Once your return is received and inspected we will notify you of the outcome. Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may take additional time to post the credit. 9. EXCHANGES We do not process direct exchanges. Return the original item under this policy and place a new order for the size or color you want. 10. SIZING Please check the size options on the product page before ordering. A size that does not fit is a standard return under sections 1 to 5 and is not treated as a defect. 11. CANCELLATIONS Orders can be cancelled within 12 hours of purchase if they have not yet entered fulfillment. Email us as soon as possible. 12. REFUSED AND UNDELIVERABLE PACKAGES Packages refused at delivery, or returned to us because of an incorrect or incomplete address supplied by the customer, are refunded less the original shipping cost. 13. BEFORE YOU OPEN A DISPUTE If something is wrong, contact us first. We answer within 1 business day and we resolve almost everything on the first message. Opening a chargeback before contacting us only delays the outcome for both of us. 14. CONTACT Baker Aura - vendaspbonline@gmail.com