Política de reembolso

Return & Refund Policy Last updated: August 7, 2026 We want you to love what you ordered. Because most Baker Aura items are personalized and made to order, please read this policy carefully before purchasing. PERSONALIZED ITEMS ARE FINAL SALE Any item customized with a name, initial or monogram is made specifically for you and cannot be restocked or resold. For that reason, personalized items are not eligible for return or exchange unless they arrive damaged, defective, or different from what you ordered. Please double-check the spelling and capitalization of your personalization before completing checkout. We produce exactly what is submitted in the order. We cannot correct spelling after production begins. CHANGES AND CANCELLATIONS You may change or cancel a personalized order within 12 hours of placing it, as long as production has not started. Email us and we will confirm whether the change is still possible. NON-PERSONALIZED ITEMS Shapewear and other non-personalized items may be returned within 30 days of delivery, provided they are unworn, unwashed, and in their original packaging with all tags and hygiene liners intact. For health and hygiene reasons, we cannot accept shapewear that has been worn or has the hygiene liner removed. DAMAGED, DEFECTIVE OR INCORRECT ITEMS If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and photos of the item and packaging. We will send a replacement or issue a full refund, including shipping. You will not be charged for return shipping in these cases. HOW TO START A RETURN Email us with your order number and the reason for the return. We will reply with instructions and a return address. Items sent back without prior approval cannot be accepted. Return shipping costs are the customer's responsibility except for damaged, defective or incorrect items. Original shipping charges are non-refundable. REFUNDS Once we receive and inspect your return, we will notify you of the outcome. Approved refunds are issued to your original payment method within 10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement. If more than 15 business days have passed since we approved your refund and you have not received it, please contact us. LOST OR UNDELIVERED PACKAGES If tracking shows your package as delivered but you have not received it, please check with your household and neighbors first, then contact your local carrier. If it still cannot be located, contact us and we will help investigate. QUESTIONS Email: vendaspbonline@gmail.com